TORONTO, September 27, 2012 – Illumiti, announced today the “go live” implementation of the SAP® Investigative Case Management for Public Sector package for the Office of the Provincial Advocate for Children and Youth (the “Advocate’s Office”).
The Advocate’s Office reports directly to the Legislature of Ontario and provides an independent voice for children and youth, including children with special needs and First Nations children. The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act and the Education Act (Provincial and Demonstration Schools).
Illumiti completed the implementation project during a five-month period, with minimal disruption to the Advocate Office’s day-to-day operations. The new solution will further enable the Office to manage, track and analyze case information in real time.
“We are pleased with our new software and the benefits it will bring to the Office in terms of collecting data and reporting,” said Laura Arndt, director of Strategic Development, the Advocate’s Office.
The new solution will provide the Advocate’s Office with expanded functionality, including real-time availability of cases and ongoing project status, as well as integrated views of interactions with Children and Youth and Government Ministries.
The implementation went live on time and on budget.
“Illumiti did a great job of working with our project team throughout the process,” said Liviu Georgescu, Manager of IT Services, the Advocate’s Office. “Their collaborative approach was instrumental in keeping the project on budget and the implementation on time.”
SAP Investigative Case Management for Public Sector enables organizations to consolidate and manage diverse information in a central repository, and to track and analyze this information. Case management allows managers to open, edit and close cases, as well as enable follow-up items, case history and sub-case hierarchy.
Illumiti is a systems integration and management consulting company with offices in Canada, the U.S. and Switzerland, serving customers globally. Its team enables customers to realize their vision by leveraging technology, people and leading business practices. Illumiti helps its clients achieve optimized operations in the key areas at the core of their business, by implementing custom-fit solutions from SAP and other vendors faster, at a lower cost, and at a lower risk than other alternatives. Illumiti is an SAP gold channel partner and has been awarded the SAP Business All-in-One Partner of the Year, Canada award for both 2010 and 2011. Illumiti is also one of the fastest-growing SAP channel partners in the U.S. For more information about Illumiti, please visit www.illumiti.com.
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