For the HR function to play a strategic role in supporting corporate objectives the people delivering HR services need IT tools that combine ease of use and accessibility with cutting-edge capabilities and sophistication. Such a combination can be difficult to achieve in practice. Based on the growth and loyalty of its customer base, SuccessFactors seems to have hit upon a winning formula in this regard.
A recent survey of nearly 200 SuccessFactors customers identified three main reasons why they chose the vendor’s services:
1. To impact business results by improving talent processes (cited by 54 percent of respondents)
2. To standardize HR processes across the organization (cited by 47 percent)
3. To consolidate multiple HR systems into a single platform (33 percent)
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