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Whitepaper

The Intelligent Enterprise IM&C

Helping to create superior customer experiences through tailor-made solutions delivered at scale and as a service.

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Date: July 23, 2020
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The Intelligent Enterprise in the Experience Economy for Industrial Manufacturers

Helping to create superior customer experiences through tailor-made solutions delivered at scale and as a service

Gone are the days when the industrial manufacturing value proposition was relatively simple: industrial manufacturers made products and delivered them. Now, the industrial manufacturer’s job does not end with delivery. Driven by ever-more-demanding customers and supported by the widespread uptake of Industry 4.0 and the emerging power of machine learning and artificial intelligence, industrial manufacturers are developing new capabilities to track huge volumes of data generated by thousands of devices and are adjusting their manufacturing and service depending on the circumstances. They must be responsive in real time, always on, and adaptable. In short, just making an excellent product is no longer good enough. Industrial manufacturers must be able to collaborate with their customers from discovery through design, service, and well beyond.

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